Have a Question?

The research database I want to use (EBSCO, ProQuest, JSTOR, etc.) is not working. What is going on?

This could be caused a variety of things related to the database or your computer. We recommend trying the following troubleshooting tasks:

1. Exit out of your browser completely, and try accessing the database again.
2. Confirm that you are signed into the Norwich SSO portal with your Norwich University email address and password.
3. If you are using a bookmarked link, your browser may not be authenticating properly or is trying to link to an old session. Try accessing the database directly from the A-Z Database List. If you are able to access the database using the A-Z Database List, you'll need to update the bookmark to the permalink for the page you are viewing. The library's page on creating permalinks includes instructions for how to do this for most of our databases.
4. Try clearing your browser's cache. Sometimes, your browser holds onto old session information in the cache, which can make the database stop working correctly.
   1. How to clear the Firefox cache
   2. How to manage and clear your cache and cookies (Microsoft Edge)
   3. Clear the history, cache, and cookies from Safari
   4. Clear cache & cookies (Google Chrome)
5. Contact library@norwich.edu for assistance. Include the database you are trying to access, as well as the browser that you are using. If possible, we recommend including screenshots of the error page(s) you are running into, to help us identify and duplicate the issue.