Have a Question?

The library is located on the south end of campus, just off of Rte. 12. The library entrance is on the north side of the building, facing the statue of Alden Partridge. All facilities in the library are physically accessible.

The library's online resources can be accessed by logging into the Norwich University SSO Dashboard and selecting the "Kreitzberg Library" link, or visiting https://guides.norwich.edu/. When you use a link from the library's website or catalog to access a resource the library subscribes to, you will be pushed through the SSO login screen if you have not already logged in.

This could be caused a variety of things related to the database or your computer. We recommend trying the following troubleshooting tasks:

1. Exit out of your browser completely, and try accessing the database again.
2. Confirm that you are signed into the Norwich SSO portal with your Norwich University email address and password.
3. If you are using a bookmarked link, your browser may not be authenticating properly or is trying to link to an old session. Try accessing the database directly from the A-Z Database List. If you are able to access the database using the A-Z Database List, you'll need to update the bookmark to the permalink for the page you are viewing. The library's page on creating permalinks includes instructions for how to do this for most of our databases.
4. Try clearing your browser's cache. Sometimes, your browser holds onto old session information in the cache, which can make the database stop working correctly.
   1. How to clear the Firefox cache
   2. How to manage and clear your cache and cookies (Microsoft Edge)
   3. Clear the history, cache, and cookies from Safari
   4. Clear cache & cookies (Google Chrome)
5. Contact library@norwich.edu for assistance. Include the database you are trying to access, as well as the browser that you are using. If possible, we recommend including screenshots of the error page(s) you are running into, to help us identify and duplicate the issue.

Your Library Account is tied to your Norwich University email address and password, and enables you to request items from the library and via interlibrary loan, see the items you have checked out, and renew items online.

To access your account, visit the login page. If you are already signed in via SSO, you will be brought to the my account page; otherwise, you will be prompted to login using your Norwich Unviersity email and password. See the Your Library Account guide for step-by-step directions.

Absolutely! The library can send you anything in our circulating collection through our Book Request service. We cover outgoing shipping, but you are responsible for return costs. Loans are for 90 days with unlimited renewals. Check out the Book Request guide for step-by-step instructions.

Login in to Your Library Account and navigate to the Checkouts tab. All of your items will display with their due dates. The option to renew is on the same page.

The library does not have any established relationships with other institutions for borrowing privileges. Our students are all over the world so it would be hard to narrow down! Some Universities have community membership cards or other unique borrowing options to support researchers from other institutions. Let us know if we can help navigate rules or provide proof of enrollment. 

Roughly 90% of article requests are filled within 24 hours (Monday-Friday). Harder to find items may take up to 2 weeks. You can login to your Library Account at any time and check the status of your requests.

If you have found the article in WorldCat Discovery, you can click on the "Request through Interlibrary Loan" option to create an interlibrary loan request. If you can't find the article in WorldCat Discovery, you can use our Interlibrary Loan request form to make a request. Once we get the article, you will receive an email with a link to retrieve the PDF.

There is a foolproof method! Use the Article tab on the WorldCat Discovery search box and search by the name of the periodical the article is in, not the name of the article itself. The search results will tell you what research databases, if any, we have the periodical through. The How to Find a Specific Article guide walks you through the whole thing step-by-step.

You can enable Library links to appear in your Google Scholar search results from the settings page in Google Scholar. Once in the settings panel, navigate to the Library links tab and search for "Norwich University", and select the "Norwich University - Full Text @ Norwich" option. Select save, and you should now see "Full text @ Norwich" next to search results held by the Library when searching in Google Scholar.

The Library's Our Google Scholar guide also has step-by-step directions with screenshots.

Library research databases are searchable collections of articles and other information, usually focused on a specific subject or range of subjects. Each item in the database has a record, which includes information about the item, like it's subjects, author(s), publication, date, and unique identifiers. Research databases allow you to search and filter these fields, which can make it easier for you to locate information relevant to your research.

The Library's research databases contain high quality information that is usually not available online for free. Additionally, information in our research databases are indexed, which means that they have been assigned subjects and other metadata which can make finding information related to your topic easier, and they often include specialized filters that aren't available on Google.

Since research databases don't interpret searches the same way that Google does, it can be daunting to search in them for the first time. The Library offers a variety of research guides to help you find information in the library's database, and our team of librarians is always happy to assist you with navigating the library's research databases.

Go to www.worldcat.org or use the Books & eBooks tab of the WorldCat Discovery search box. If the latter, change the drop-down in your results to Libraries Worldwide. When looking at a book, scroll down to Find it in libraries globally and expand the Worldwide libraries own this item box. You can then search by city or zip code.

The library does it's best to subscribe to databases that provide the most access to full-text items, but unfortunately, we can't subscribe to every journal. Additionally, some of our databases index content that's available in full text from other databases, or that the library subscribes to directly. That's why it's important to use the Check for Full Text link to look for access across all of our research databases. 

If the library doesn't have access to the item that you're looking for, we can often find it via interlibrary loan. Articles and book chapters are typically received within 24 hours of your request being submitted. Instructions for requesting items via interlibrary loan can be found on our Requesting Materials from Other Libraries guide.

Many research databases offer the option to limit by Document Type. JSTOR makes it very obvious. In other databases the Document Type limiter may be under the Advanced Search or available as an option for refining  your results. You will also have general success tacking on the keyword review on to your search. Our Finding Book Reviews guide provides info on strategies for specific research databases.

There is! The Everything search option on the WorldCat Discovery Search box on the Library's homepage will search almost all of the library's collections. This searches all of our books and ebooks, as well as most of our research databases.

We are glad to help with citation questions on specific items, but we also encourage you to try it out for yourself! Our Cite My Sources guide points to great resources online and the OWL at Purdue is particularly excellent with assistance for MLA, APA and  Chicago.

You can use the library's Journal Finder to see if the Library has access to a specific periodical. You can also use the main search box on the Library's homepage to search for a specific article, by clicking on the "Articles" icon above the search box.

Since each database we subscribe to has a different collection of journals, e-books, and other resources, we subscribe from a variety of vendors. Each vendor has their own interface, which can cause some initial frustration. While the databases may look different depending on the platform, your search strategies and keywords should work the same in each.

If you ever need assistance navigating a specific database interface, you can always ask your friendly librarians for help! Our email is checked 7 days a week, and we are available via online chat during throughout the day during the week.

Enter your keywords or a specific book title into the Books & eBooks tab of the Search the Kreitzberg Library box.  The results will open in our library catalog where you can read item summaries and consult the More like this Subject links to fine similar items. Check out the Finding Books guide for additional help.